Terms of Service

1. Acceptance of Terms

By accessing or using Shojum's services, you agree to be bound by these Terms of Service. If you do not agree, do not use our service.

2. Description of Service

Shojum provides business formation, registered agent, and compliance services for US business entities. We facilitate state filings and act as your registered agent. We are not a law firm and do not provide legal advice. Consult a licensed attorney for legal questions.

3. Account Registration

You must:

• Be at least 18 years old
• Provide accurate and complete information
• Maintain the confidentiality of your password
• Be responsible for all activity under your account
• Promptly notify us of unauthorized account access

4. Pricing and Payment

• Service fees are charged at the time of order placement
• State filing fees are passed through at cost — we do not mark them up
• Registered agent service auto-renews annually unless cancelled before the renewal date
• Payment processing is handled by Stripe; you agree to Stripe's terms
• Prices may change with 30 days notice for ongoing subscriptions

5. Service Limitations

You acknowledge that:

• State processing times are outside our control and vary by state
• We cannot guarantee approval of any state filing
• Some services (ITIN, EIN) involve federal agencies whose processing times we don't control
• You are responsible for the accuracy of information you provide
• You are responsible for tax filings, ongoing compliance, and legal obligations of your business

6. Registered Agent Service

• We will receive legal documents (service of process), state correspondence, and tax notices on behalf of your business
• We will scan and forward these documents to your account within one business day of receipt
• You are responsible for monitoring your account for received documents
• You may not use our address for general business mail; this service is for legal notices only

7. Prohibited Uses

You agree not to:

• Use our service for illegal activities, fraud, or money laundering
• Form entities for purposes of tax evasion or sanctions evasion
• Provide false information about yourself or your business
• Resell, redistribute, or commercially exploit our service without permission
• Attempt to interfere with the security or operation of our platform

8. Termination

We may suspend or terminate your account if you violate these Terms, fail to pay fees, or for any reason at our sole discretion. Upon termination, you remain responsible for any outstanding obligations. You may cancel your account at any time via your account settings.

9. Disclaimers

Our services are provided "as is" without warranties of any kind. We do not warrant that the service will be uninterrupted, error-free, or fit for any particular purpose. We are not a law firm. Nothing on our platform is legal advice.

10. Limitation of Liability

To the maximum extent permitted by law, Shojum's total liability for any claim arising from your use of the service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold Shojum harmless from any claims, damages, or expenses arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, USA. Any disputes will be resolved in the courts of Delaware, and you consent to the jurisdiction thereof.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

14. Contact

Questions? Email legal@shojum.com.